Our Policies

Return Fees

A flat £5 charge is applied from your refund total to cover return shipping costs per item. Your shipping cost is non-refundable.

Eligibility Requirements

To be eligible for a return, your item must be in the same condition as when you received it:

• Unworn or unused
• With tags attached
• In its original packing
• You will also need a receipt or proof of purchase

How to Initiate a Return

To initiate a return, please email us at edzsnkrs@gmail.com

If your return is allowed, we will request that you return the products to the address mentioned in the return approval email. Items returned to us without first seeking a return will not be accepted.

Damages and Problems

In order for us to assess the situation and resolve it, please check your order upon receipt and get in touch with us straight away if anything is missing, damaged, or incorrect.

Exclusions and Non-Refundable Products

Items that are perishable (like food, flowers, or plants), customised (like special orders or personalised items), or personal care (like beauty products) cannot be returned.

Additionally, we do not accept returns for gases, flammable liquids, or hazardous goods. If you have any questions or issues with your particular item, please contact us.

Gift cards are unfortunately not returnable.

Electronic Items

If the safety seals on an electronic device's manufacturer box are opened, the item cannot be returned. Unfortunately, once opened, electronic items cannot be returned for a refund or exchange since we want to make sure that everything is brand new.

If you have any questions or issues with your particular item, please contact us.

Exchanges

Returning the item you have and then making a new purchase for the desired item when the return is accepted is the quickest approach to be sure you get what you want. Please feel free to contact us for further information. Return requests can also be used to conduct exchanges.

Refunds

As soon as we've received and reviewed your return, we'll let you know whether or not the refund was accepted. If accepted, your original payment method will be instantly refunded.

Please keep in mind that processing and posting the refund may require some time from your bank or credit card company.

Cancellations

Any order cancellations will result in a 5% reduction in order to cover any purchase-related payment processing fees.

Thank you.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information".

Device Information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Shopify.

Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at edzsnkrs@gmail.com.

1. Acceptance of Terms

By accessing, using, or purchasing from BESTKICKS, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please discontinue use of our services.

2. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the platform constitutes acceptance of any revised terms.

3. Use of the Website and Application

You agree to use our website and application only for lawful purposes. You must not misuse our platform, including but not limited to hacking, spamming, or transmitting any harmful or malicious code. Any unauthorized use of the platform is strictly prohibited.

4. Product Information and Availability

BESTKICKS strives to provide accurate and up-to-date product information. However, we do not warrant that product descriptions or other content on our platform are complete, reliable, or error-free. All products are subject to availability, and we reserve the right to limit or cancel orders at our discretion.

5. Software and Intellectual Property

The software used to operate our platform, as well as all content, design, and features, are the property of BESTKICKS or our licensors. You may not copy, modify, distribute, or reverse-engineer any part of our software or content without our express written permission.

6. Orders, Payments, and Pricing

All orders placed through our website or application are subject to acceptance and availability. Prices are subject to change without notice. We accept payments through secure methods and reserve the right to cancel any order if fraud or unauthorized activity is suspected.

7. Shipping, Delivery, and Product Use

Shipping times vary depending on your location and the product availability. We aim to process orders quickly, but delays may occur. Upon receipt, you are responsible for the safe use and maintenance of any products purchased from BESTKICKS. We are not liable for any injury, damage, or loss caused by improper use of our products.

8. Returns and Refunds

Please review our Refund & Returns Policy for details on returning products and requesting refunds. We reserve the right to refuse returns if products are not in their original condition or if they do not meet our return criteria.

9. Limitation of Liability

BESTKICKS is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our platform, products, or services. This includes, but is not limited to, loss of data, loss of profit, or any damages caused by reliance on the accuracy of product information.

10. Governing Law

These Terms and Conditions are governed by the laws of United Kingdom. Any disputes arising from the use of our platform or purchase of our products will be resolved in the courts of the United Kingdom.

11. Feedback and User Content

By submitting feedback, ideas, or any user-generated content to BESTKICKS, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable license to use, modify, and distribute such content in any form.

12. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at edzsnkrs@gmail.com.

Thank you.

Every product sold through BESTKICKS are sold directly from our facilities or fulfilled by verified sellers within our team and will required to ship to us for inspection to ensure they are authentic and as described.

Once authenticated, items will get shipped immediately to customers.

Order processing times will vary because of this.

Thank you.